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// About Me
Creative Designer and Developer
Hello! My name is Elizabeth G. Hord. I have been working in IT for over a decade. I’ve done everything from frontline support and cloud engineering to designing, filming, and publishing adult cloud training materials. I am also a published author and am currently working on getting my bachelor’s in computer science with a focus in big data. I have quite a few industry certifications and am quite proud of the work I have accomplished. I look forward to getting to know you!
12 +
Years of Experience
10+
Certifications
16 +
Projects
// Portfolio
My Professional Projects
Here are some of the projects that I have published while working for Pluralsight
// Portfolio
My Personal Projects
Here are some of the projects that I have published while working for Pluralsight
// Experience
Work Experience
I have been working in IT and customer support or service for over a decade. I’m a self-starter who is analytical and goal-oriented. I’m an efficient team player and listener as well as having strong adaptability and working under timelines.
AWS Training Architect
2022-2026
Creating AWS courses that are customer-focused, interactive, high-energy, and creative content for my students while on a deadline
Cloud Engineer
2020-2022
Working within the AWS GOV cloud in a variety of AWS services, taking care of nine different Linux environments, and integrating Ansible and SSM for patching and auditing while creating documentation for engineers and admins that came after me.
Technician: cloud, Linux & Windows
2017-2020
Working through tickets to troubleshoot customer issues with cloud, Windows, and Linux servers. Handling frontline calls and chats, creating documentation, and doing system admin work
Local computer repair and sales
2014-2017
Responding to customer tickets, troubleshooting local computer issues, and fixing software and hardware, as well as building new systems and creating data backups. Manager training and documentation creation to help tribal knowledge become more obtainable.